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Search results for “customer complaint”
Survey shows 60% of tourists find China's "cultural tourism streets" monotonous
08/28/2015
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5:38:55 PM
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Despite 78.5%t of Chinese tourists regarding local culture streets as a must-see attraction, 62 % complain streets across the country appear too similar.
Uber’s drive in China faces roadblock by Didi Kuaidi backer Tencent
08/24/2015
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1:27:19 PM
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Tencent had banned or frozen all of Uber’s accounts on WeChat and Uber is speaking out for the first time on it.
Build trust with your hotel guests in four steps
07/29/2015
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4:46:36 PM
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Hotel guests today expect their interactions with brands to be personal and relevant to their interests. In fact according to AgilOne, 70% of consumers expect more personalized services from brands.
Rise in complaints amid boom in Chinese seeking plastic surgery in South Korea
07/15/2015
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5:08:11 PM
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Chinese data shows 56,000 Chinese went to Korea to alter their looks last year, up from 25,400 in 2013, but failed operations and disputes are up 15% a year.
Thai guides association insists on local guides for Chinese
07/07/2015
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6:04:18 PM
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The Association of Thai Travel Agents said all tour firms under membership of the association are strongly suggested to provide Chinese-speaking Thai guides.
Car-hire industry races ahead despite legal issues in China
07/06/2015
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6:52:02 PM
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Uber operates in 11 cities handling 1 million rides per day in China while Didi- Kuaidi rival of Uber, said it receives 3 million requests for rides each day.
The mystery of vanishing hotel reservations
07/10/2015
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3:43:45 PM
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While there are no data on hotel bumping rates, hotel occupancy has been climbing, meaning more nights when hotels sell out.
US Justice Department opens probe of airlines for collusion
07/02/2015
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3:55:58 PM
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The DOJ is investigating several U.S. airlines for possible collusion in a probe that could have a deep impact on domestic carriers' seat availability and airfares.
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